Hello good people. I came here in search of help since my Internet provider seems like hes uncapable of helping me and this problem is starting to be long term one and pretty annoying for me and my team. Ill drop some pics of ping command and tracert. To me this seems like the provider is at fault and not me. They have been sending me like technicians 1-2 times per month and are never able to resolve my problem even tho I write them detailed info about it. Since I don't have any alternative I can't change it. Imo this problem didn't occur in like 3-4 months and happened to come back at like 15-20/9/2015 or something Sorry for my bad english, apprieciate any kind of help. By the way my system is new and so is my HDD(installed system around 12/8/2015), this problem occurs on all pcs in my home. Here are the pictures: First the CMD>ping google Normally ping is 8-30 not higher, but as you can see the average overall is 160~. Taken at 19:30 till 20:30 This is the second pic of CMD>ping. General failure occured because I restarted my modem. Time of test from 20:30 till like 21:40 And here is Tracert command I absolutely have no idea how to understand tracert command but been asked a lot times to take pictures of it and send it to Technics Right forgot to say this occurs EVERYDAY at same hours starting from like 18-19 till 23/24. Lately it started to jump from 80 to 200+ Again sorry for any mistakes etc. and thank you for any kind of help.