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Please enter the master password for the Software Security Device.

Discussion in Help Desk started by Richard420, Jan 29, 2012

  1. Dec 2, 2011
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    I dont know if this is an issue or what but it pops up saying [Please enter the master password for the Software Security Device.]
    I dont know any password so i am not messing with it i just click close.
  2. Mar 20, 2011
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    Rich can you do a screenshot and post it, I will help you out.

    Cheers
  3. Dec 2, 2011
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    Here you go.
    http://s000.tinyupload.com/?file_id=49632236918271569382
    Just open dont download
  4. Mar 20, 2011
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    [IMG]

    So do you get that when you click on a link on the PF homepage or just when ever you open FF?I would run FF in safe mode and see if it still happens, it may be an add on causing this issue. If running in FF safe mode you don't get that pop up, then start disabling addons one at a time until you find the culprit.
  5. Dec 2, 2011
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    if i open a form click a portal or open any page and it wont go away even when i hit back a page it comes up.
  6. Mar 20, 2011
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    When you state "any page" do you mean yahoo.com, google.com, neowin.net, engadget.com or just PF?
  7. Dec 2, 2011
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    any page on pf
  8. Mar 20, 2011
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    Well not sure why that is coming up at all, seems strange. I would delete all your cookies and re log back in. Like I said try running FF in safe mode, and also try using IE so we can isolate the issue. If you have ccleaner run that with FF closed and it will nuke all your cookies. If you don't have it, I recommend to download it @ http://www.piriform.com/ccleaner

    Hit me back once your done.
  9. Feb 18, 2011
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